How we collect, use, and protect your personal information.
When you place an order or contact us, we may collect your name, email address, shipping address, and payment information. Payment processing is handled entirely by PayPal — we do not store credit card numbers or financial account details on our servers.
We use your information to process and fulfil your orders, send shipping confirmations and tracking updates, respond to customer service enquiries, and improve our products and website. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Our website may use cookies and similar technologies for basic site functionality (e.g. cart state via localStorage) and anonymous usage analytics. You can control cookie settings through your browser preferences. No personally identifiable information is stored in cookies.
We use the following third-party services to operate our business: PayPal (payment processing for all orders), Google (analytics and search), and International Air Mail carriers (shipping). Each of these services has its own privacy policy governing data handling.
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all pages.
You have the right to request access to, correction of, or deletion of your personal information at any time. To exercise these rights, contact us at support@holisticherbalwellness.com.
Our products are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age.
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.
For privacy-related enquiries, email support@holisticherbalwellness.com with “Privacy” in the subject line.
Last updated: July 2025